We only collect PII (i.e., information that can be traced back to you or used to identify you; PII includes information such as your full name, address, telephone number, e-mail address, real estate license number, real estate listing information, credit card information, billing information, and the like) unless you voluntarily provide it to us. We may also collect “Non-Personal Information” (“NPI”) (i.e., information that is not traceable back to you and cannot be used to identify you. NPI includes generic usage information related to the Relola Site).
If you do submit PII to Relola, you are responsible for ensuring the accuracy of the PII. Inaccurate PII will affect your experience using the Relola Site, including our ability to contact you.
If you do not agree with these terms, do not provide any PII to us. If you do provide any PII to us, agreement to these terms by you is established.
3. The Information We Gather
Relola gathers two types of information about users:
3.1. Non-Personal Information
When users use the Relola Site, we collect and aggregate NPI indicating, among other things, usage information. Collecting such information includes the logging of the IP addresses, operating systems, and browser software used by each user to the Relola Site. Although such information is not PII, it is possible to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.
3.2. Personally Identifiable Information
We may also collect PII. You may provide PII by virtue of your use of certain Relola services that you join and/or use through the Relola Site, including but not limited to Reloladex, Relola Reports, the Agent Toolkit, your user account, etc. (“Relola Services”). In using these Relola Services, you will have an account where you will provide and/or update such PII. You may also provide PII when you contact Relola to, among other things, report technical difficulties with the Relola Site, or to ask a question regarding Relola or the Relola Site.
No PII is collected via mere use of the Relola Site unless you voluntarily provide it to us. No other PII is collected.
4. How We Use (and Do Not Use) the Information We Gather
Please take some time to familiarize yourself with the different ways Relola uses the information that we gather.
4.1. Non-Personal Information Use
Relola may use NPI primarily in aggregate form to build higher quality, more useful products, services, and content by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific use of the Relola Site and the Relola Services.
4.2. Personally Identifiable Information Use
(ii) Disclosure to Relola Operations and Maintenance Contractors. To the extent Relola retains the services of operations and maintenance contractors, Relola operations and maintenance contractors may sometimes have limited access to your PII in the course of providing products or services to Relola. These contractors include vendors and suppliers that provide us with technology, services, and/or content related to better operation and maintenance of the Relola Site. Access to your PII by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for PII. We also contractually require that our operations and maintenance contractors not to use or disclose your PII for any purpose other than providing us with products and services, and that they secure your PII with safeguards equivalent to our own safeguards.
(iv) Government Authorities; Legal Rights and Actions. Relola may share your PII with various government authorities in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your PII when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of the Relola Site, our users, customers, or others.
5. Children’s Privacy
We at Relola are dedicated to safeguarding your children’s privacy. Relola will not collect PII from children under the age of 18 and requires that any individual who signs up for an account with Relola or who uses the Relola Services be aged 18 or over.
In short, no PII is collected by Relola from children.
6. Relola’s Security Procedures
The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Despite Relola’s efforts to protect your PII, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted.
(a) Relola uses firewalls to protect information held in our servers.
(b) Relola closely monitors the number of Relola employees and contractors who have potential access to your PII.
(c) Relola backs-up our systems to protect the integrity of your PII.
7. Web Browser “Do Not Track” Signals
“Do Not Track” is a preference you can set in your web browser to let the sites you visit know that you do not want them collecting certain kinds of information about you. While Relola does track its users, the information it collects is not sold or offered to marketing companies. Further, Relola also supports Do No Track functionality in web browsers for Relola users who choose to opt-out of being tracked such that when activated, Relola will not collect information from you that would allow for tailored advertising and/or content.
9. International Users
10. Accessing, Changing or Deleting Your Personally Identifiable Information
If you want to (a) delete your PII from our systems, or (b) update the PII that you have provided to us, please sign into your Relola account to do so, or if that is not possible or you are having difficulty doing so, please e-mail us at support[AT]relola.com. We try to promptly answer every e-mail, but may not always be able to do so. Keep in mind, however, that there will be residual information that will remain within Relola databases, access logs and other records, which may or may not contain such PII. Relola reserves the right, from time to time, to recontact former users of the Relola Site.
11. Questions, Comments or Concerns